Shipping policy

Shipping Policy

Processing Time:

• All orders are processed within 2-5 business days (excluding weekends and holidays).
• Orders placed after 2 PM EST will begin processing the next business day.
• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates:

• We offer standard shipping within the U.S. via major carriers such as USPS, UPS, or FedEx.
• Estimated delivery time: 5-10 business days after processing.
• Shipping rates are calculated at checkout based on location and selected shipping method.
• We do not guarantee delivery dates, as shipping times may vary due to carrier delays, weather, or other unforeseen factors.

International Shipping:

• We currently ship to select international destinations. Shipping rates and delivery times vary by location and will be calculated at checkout.
• International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Lost or Delayed Packages:

• We are not responsible for lost, stolen, or delayed shipments once they have been handed over to the carrier.
• If your package is marked as delivered but you did not receive it, please check with your local carrier or neighbors before contacting us.

Returns & Exchanges:

• We accept returns within 15 days of delivery on unworn, unwashed, and undamaged items.
• Customers are responsible for return shipping costs.
• To initiate a return, please contact our customer support team for instructions.
• Once your return is received and inspected, we will process your refund or exchange.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement at no additional cost.

For any questions regarding shipping, please contact our support team at info@chesapeakebaydiamond.com